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Our Team
Vickie Clavette - Director of Logistic Services Current Responsibilities:
ISO, Operations Staff Training, System Improvement, Customer Service, Special Projects, Analysis, Customer Launch, Carrier Negotiations, Claim Resolution...
Previous Position:
Traffic Coordinator, Accounting/Administration, Logistics Account Manager
Success Story: Customer Transition
Prior to a new customer's start up and as their primary contact, I was invited to staff meetings at Headquarters as well as their other locations. During these meetings the reasons for their dissatisfaction with the incumbent 3PL were discussed, as well as some difficulties they'd experienced in moving from one 3PL to another (there had been 3 change-overs at that point). Dissatisfactions were listed as: lack of communication, slow response times to critical situations, errors in billing and General Ledger Code assignment, delays in response to quote requests, unsatisfactory responses to Corrective Actions and inconvenient reporting processes. Difficulties in changing 3PLs at the plant level ranged from personality conflicts and general dis-satisfaction in adjusting to the new providers. (In fact, I was advised that HQ received complaints from the plants for months after making such a change). A few weeks into our program, I received a call from HQ to ensure everything was 'alright' as they'd not had one call of complaint from the plants about service, procedures, carriers utilized, reports or billings! Four years later, we're still receiving glowing reports.
Traffic Coordinator, Accounting/Administration, Logistics Account Manager
Success Story: Customer Transition
Prior to a new customer's start up and as their primary contact, I was invited to staff meetings at Headquarters as well as their other locations. During these meetings the reasons for their dissatisfaction with the incumbent 3PL were discussed, as well as some difficulties they'd experienced in moving from one 3PL to another (there had been 3 change-overs at that point). Dissatisfactions were listed as: lack of communication, slow response times to critical situations, errors in billing and General Ledger Code assignment, delays in response to quote requests, unsatisfactory responses to Corrective Actions and inconvenient reporting processes. Difficulties in changing 3PLs at the plant level ranged from personality conflicts and general dis-satisfaction in adjusting to the new providers. (In fact, I was advised that HQ received complaints from the plants for months after making such a change). A few weeks into our program, I received a call from HQ to ensure everything was 'alright' as they'd not had one call of complaint from the plants about service, procedures, carriers utilized, reports or billings! Four years later, we're still receiving glowing reports.
Jenny Dietrich - Logistic Coordinator I started at Vimich on April 1 2008 (no fooling) that would be approximately 3.5 years. I have worked in Logistics and plant management since 1996. I bring a mix of friendly, laid back professionalism along with a competitive nature to make sure our customers get what they need.
A "YES I CAN" attitude. I get answers for questions and come up with creative solutions by asking questions and working with our teams' total experience. I can multitask and work independently. I come to work to be a friendly personality to our customers, their customers and suppliers. I look for comparative rates and quality service. Every day is a success story. I like the success stories when a customer who can't find a truck calls and we are able to provide the service they need. Some of our customers use their own truckload carriers and call us saying "I can't find a truck, can you help?" And we cover it for them which broaden our relationship expectations.
Success Story
A success story would be calling 45 carriers to try to cover a lane and finding one to meet their needs. I also remember hearing a story that Vickie told one day about rescuing freight and had the truck towed to delivery. One day, with a hot shipment on board, the truck had a mechanical breakdown and remembering this from a previous conversation I got a tow truck to tow the trailer to the destination and it made our customer very happy. Working together every day as a team and communicating our challengesupsets as well as success's makes us a stronger united solution to our customers' demands. My specific experience is molded day to day. I don't take anything for granted and learn from every experience.
Success Story
A success story would be calling 45 carriers to try to cover a lane and finding one to meet their needs. I also remember hearing a story that Vickie told one day about rescuing freight and had the truck towed to delivery. One day, with a hot shipment on board, the truck had a mechanical breakdown and remembering this from a previous conversation I got a tow truck to tow the trailer to the destination and it made our customer very happy. Working together every day as a team and communicating our challengesupsets as well as success's makes us a stronger united solution to our customers' demands. My specific experience is molded day to day. I don't take anything for granted and learn from every experience.
Stephanie McGinty - Traffic Manager I started with Vimich in 1998. I have 30+ years' experience working in logistics in the manufacturing environment including the automotive industry. Through continued education at that time, I was promoted through the ranks to management.
My role at Vimich over the years has been to work as a team member to ensure our customers are afforded the level of service they expect from Vimich. Although we each have our "own" customers that we are responsible for, this doesn't take away from my responsibility to be sure all our customers are serviced if help is needed by any other member of our group. As regards to my own customers, I feel that my extensive experience in manufacturing has definitely helped in understanding the needs of our customers, especially those involved in automotive production and the just-in-time concept for deliveries. Even though I don't like the term "to think outside the box", many times I've had to call on that skill in order to get the job done. I like the challenges I'm often faced with when difficult situations arise and have a great sense of satisfaction when the job is done and our customer expresses their gratitude. Even though that is our job, it's still very rewarding for me. I pride myself on my ability to always be gracious and courteous to all be it our customer, carrier or vendor as I feel respect for all goes a long way. Service to our customers is number one priority and having them feel complete confidence in our ability to get the job done is what I strive for. I make it a point to try and learn all I can about my customers so that I can better do the job and be there with the answers for them. The success on my job, I feel, has been to maintain my customers through dedication and diligence with the way I tend to service them to "death" for lack of a better word.
Success Story 1
For example with IMT.... Being so completely familiar with their customers and vendors, has resulted in considerable savings for them when incorrect information is given to me which raises a red flag on my part. It's a matter of asking the right questions and getting the right information to ensure errors are not made when scheduling the trucks. For instance, the time they wanted me to schedule 5 truckloads to Indiana when I knew, in fact, these shipments were going to Arkansas.
Success Story 2
The best success story would be most recently and that was having the Windsor Mold Group reappoint us as their Freight Management Company having been gone a mere five months. Within that time, they soon realized the quality service they had been getting from Vimich and were now missing. Their trust and confidence in us was soon evident when they came "back". I've gotten a lot of feedback from both the plants and their vendors as to how happy they are that we are back at the helm. I've worked hard over the years to develop a very good rapport with both the customers, vendors and the carriers which has definitely helped me in doing my job. It's helped when I need carriers to go the extra mile or the vendors to stay late when they don't really want to.
Success Story 1
For example with IMT.... Being so completely familiar with their customers and vendors, has resulted in considerable savings for them when incorrect information is given to me which raises a red flag on my part. It's a matter of asking the right questions and getting the right information to ensure errors are not made when scheduling the trucks. For instance, the time they wanted me to schedule 5 truckloads to Indiana when I knew, in fact, these shipments were going to Arkansas.
Success Story 2
The best success story would be most recently and that was having the Windsor Mold Group reappoint us as their Freight Management Company having been gone a mere five months. Within that time, they soon realized the quality service they had been getting from Vimich and were now missing. Their trust and confidence in us was soon evident when they came "back". I've gotten a lot of feedback from both the plants and their vendors as to how happy they are that we are back at the helm. I've worked hard over the years to develop a very good rapport with both the customers, vendors and the carriers which has definitely helped me in doing my job. It's helped when I need carriers to go the extra mile or the vendors to stay late when they don't really want to.
Wendy Bull - Logistics Coordinator I started with Vimich in March 2008. I have been in the transportation industry since 1995. I am loyal and very devoted to our customers. I am cost conscious (always looking for the best "deal"), efficient, and approach carrier negotiations and service issues with a 'no-nonsense' attitude!
Success Story
I recently was involved in organizing a shipment to a trade show for one of our customers. Rates were negotiated, and the shipment was picked up as scheduled and was due to deliver 2 days later. The day prior to delivery, (which was the day before the Thanksgiving holiday!) I was advised that due to an accident, the shipment would be delayed; in fact, it was likely that it was severely damaged and unfit for the show. I then made arrangements for a replacement shipment to be shipped from a warehouse over 1500 miles away that arrived just in time for the show!
I recently was involved in organizing a shipment to a trade show for one of our customers. Rates were negotiated, and the shipment was picked up as scheduled and was due to deliver 2 days later. The day prior to delivery, (which was the day before the Thanksgiving holiday!) I was advised that due to an accident, the shipment would be delayed; in fact, it was likely that it was severely damaged and unfit for the show. I then made arrangements for a replacement shipment to be shipped from a warehouse over 1500 miles away that arrived just in time for the show!
Teresa Campeau - Manager of Accounting and Administration Services I joined Vimich 13 years ago. Currently I manage all aspects of accounting and administration including but not limited to data entry, billing, accounts receivables and payables, human resources, financial reporting, government tax remittances, administrative purchasing and...
ISO internal audits. Putting my organizational skills to work and finding methods of working effectively is a major focus of every day.
Prior to Vimich I had 15 years' experience in office management including working for a fast paced local civil engineering firm, then an electrical supply distributor that was a direct supplier to an OEM.
Success Story:
A customer had duplicated a payment in error; payment was over $45K. Customer was advised and issued a credit memo to apply towards their next payment. Months later after continually seeing this customer 's credit not being applied I re-contacted the customer to advise them of such. The customer was very pleased of my efforts to clear this matter in such a timely manner.
Prior to Vimich I had 15 years' experience in office management including working for a fast paced local civil engineering firm, then an electrical supply distributor that was a direct supplier to an OEM.
Success Story:
A customer had duplicated a payment in error; payment was over $45K. Customer was advised and issued a credit memo to apply towards their next payment. Months later after continually seeing this customer 's credit not being applied I re-contacted the customer to advise them of such. The customer was very pleased of my efforts to clear this matter in such a timely manner.
Muhannad - Programmer/ Systems Analyst Muhannad first began working for Vimich in July 2010. Muhannad is a certified oracle programmer with over 11years experience programming global applications. His role at Vimich is to manage all database development and hardware requirements within the company.
He is often found working on specific customer reports or building customer specific rules and criteria within the Vimich system.
'The Vimich application is very customer specific, We've customized nearly every part of our system around providing better information and regulations to better manage our customers freight in a highly efficient and reliable way'. Muhannad is task oriented, quick to respond and has successfully completed several major technological initiatives here at Vimich including the redevelopment of our internal audit and validation process that increased freight bill accuracy and visability while improving overall system and process functionality and efficiency.
Muhannads' role at Vimich includes:
Muhannads' role at Vimich includes:
- Management and administration of several software applications and servers across several networking platforms. Oracle forms, reports, applications server, SMC Czar, FCA, PC*Miler, Prophecy, Google maps, Symantec, Adobe, Windows NT, Linex, Novell and more.
- Database Administration and Database objects managements that prevent downtime and increase the speed and performance of the Vimich database application.
- Choosing the best hardware specifications for Servers, Router, Scanners, Printers, Battery Back-up, PCs, Monitors, Power supply, Video Cards, RAMs, mouse and keyboards, which those match our environment in best price and performance.
Michael Clavette - COO VP Operations Michael first began working for Vimich in 1994 and since that time has worked in every aspect and department of Vimich including Operations/Dispatch, Administration/Accounting, Sales and Marketing, IT /Programming, ISO Development/Auditor and Human Resources/Training.
Michael is a very methodical thinker, is systems and process oriented and has a clear understanding of the VTL process and ideology. His 'get it done' attitude has resulted in vast improvements to Vimichs core processes and the resulting efficiencies has been felt throughout the company.
"I remember starting in 1994 when all dispatch operations were being managed in daytimers. faxs were written by hand. Today we are entirely paperless with every communication (email,fax,phone etc) being managed, tracked and properly allocated to specific customers".
Today Michaels role as VP and COO keeps him very busy overseeing every department at Vimich including customer service, administration, operations, carrier negotiations, sales, marketing and system improvements. He works tirelessly to improve the customers experience with Vimich which has resulted in an extraordinary customer retention rate. ' We are a service company first, we don't sell transportation, we sell the management of transportation. there's nothing we can't do'.
Success Story:
I remember early on when I was still in operations and dispatch we had a customer in Scarborough Ont that had urgent freight out of Milwaukee Wi. The customer had a visit from one of the Big 3 auto makers and needed the parts from their suppliers in Milwaukeein order to win a lucrative contract. The problem was the supplier in Milwaukee was also bidding on the same Big 3 contract and had lost their bid to our customer. Needless to say they were not cooperative in supplying the product our customer needed for their bid presentation. The supplier gave us false information on product dimensions forcing us to find new equipment at the last miinute. They provided us false information on where the product was located and had actually shipped the freight 150 miles out of the way. They delayed loading our truck and took their time in responding to our calls. It became clear that alternate arrangements needed to be made in order to deliver the customers freight on time. I got approval from our customer to fly the freight and located three possible airports along the way to re-route our truck, and had charter planes standing by. When the driver finally called in he was 100 miles past the airport and making good time but would run out of hours before he reached his destination. I quickly reacted and located an LTL terminal willing to crossdock the freight onto another expediter. The freight was successfully transferred to the second expediter and in ' pony express' style the freight was delivered at our customers location 3 hours early... they won the contract. We take our ' can't say no' attitude very seriously.
Today Michaels role as VP and COO keeps him very busy overseeing every department at Vimich including customer service, administration, operations, carrier negotiations, sales, marketing and system improvements. He works tirelessly to improve the customers experience with Vimich which has resulted in an extraordinary customer retention rate. ' We are a service company first, we don't sell transportation, we sell the management of transportation. there's nothing we can't do'.
Success Story:
I remember early on when I was still in operations and dispatch we had a customer in Scarborough Ont that had urgent freight out of Milwaukee Wi. The customer had a visit from one of the Big 3 auto makers and needed the parts from their suppliers in Milwaukeein order to win a lucrative contract. The problem was the supplier in Milwaukee was also bidding on the same Big 3 contract and had lost their bid to our customer. Needless to say they were not cooperative in supplying the product our customer needed for their bid presentation. The supplier gave us false information on product dimensions forcing us to find new equipment at the last miinute. They provided us false information on where the product was located and had actually shipped the freight 150 miles out of the way. They delayed loading our truck and took their time in responding to our calls. It became clear that alternate arrangements needed to be made in order to deliver the customers freight on time. I got approval from our customer to fly the freight and located three possible airports along the way to re-route our truck, and had charter planes standing by. When the driver finally called in he was 100 miles past the airport and making good time but would run out of hours before he reached his destination. I quickly reacted and located an LTL terminal willing to crossdock the freight onto another expediter. The freight was successfully transferred to the second expediter and in ' pony express' style the freight was delivered at our customers location 3 hours early... they won the contract. We take our ' can't say no' attitude very seriously.
